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Greater Independence For Adults With Learning Disabilities

GenieConnect® is an innovative solution, designed to provide greater independence, life choices and accessibility to people with learning disabilities to ultimately enhance quality of life.

Remote Care

GenieConnect® Ecosystem

Revolutionising Independent Living

GenieConnect Ecosystem robot computer phone

GenieConnect® is the first Remote Care service for adults with learning disabilities

In 2019/20, 104,723 adults were receiving long-term disability support living in their own home or with their families, in England.

We know that for people with a learning disability, appropriate independence strongly impacts their overall quality of life while reducing social exclusion.

People with learning disabilities or cognitive impairment can increase their independence, safety, and privacy through remote support from GenieConnect®.

By offering safe connectivity to friends, family, and professional support networks it can be suitable for all dependency levels and for those living on their own or with family or in shared accommodation.

PREPARING FOR CHANGE

Providing opportunities to learn independence skills

78.3% of adults in the UK with learning disabilities live in their own home or with their parents. This lessens the opportunity to learn independent living skills and life choices and often means carers are under pressure to provide ongoing support.

We believe people with a learning disability should be able to enjoy living independently and the chance for a social life. GenieConnect® allows our users to start transitioning from the family home to independent living by using prompts, reminders and communication features to develop basic life skills.

Lady with Genie health check in
Lady with Genie health check in

PREPARING FOR CHANGE

Providing opportunities to learn independence skills

78.3% of adults in the UK with learning disabilities live in their own home or with their parents. This lessens the opportunity to learn independent living skills and life choices and often means carers are under pressure to provide ongoing support.

We believe people with a learning disability should be able to enjoy living independently and the chance for a social life. GenieConnect® allows our users to start transitioning from the family home to independent living by using prompts, reminders and communication features to develop basic life skills.

Adult with learning disabilities and technology

DIGITAL EQUALITY

Enabling connected communities

We now live in a digital first world where many daily tasks are now done using technology for example, online shopping, banking and social media. However, people with learning disabilities often struggle to access and use digital tools. This is where we come in.

GenieConnect® aims to safely break down these barriers with a simple user interface, engaging content and easy connections to friends, family and professional support.

HEALTH AND SOCIAL CARE DEMAND

Supporting the wider community

Promoting greater independence and enabling access to the right support, helps reduce demands on the social and health care services while improving quality of life for service users.  

By enabling remote support through the Genie companion robot, support is on hand from friends, family or support workers and other professionals when it’s needed. Members of these support networks can rest assured their loved ones are able to enjoy greater freedom and independence enabled by GenieConnect®.

Care worker demand mobile phone app
Care worker demand mobile phone app

HEALTH AND SOCIAL CARE DEMAND

Supporting the wider community

Promoting greater independence and enabling access to the right support, helps reduce demands on the social and health care services while improving quality of life for service users.  

By enabling remote support through the Genie companion robot, support is on hand from friends, family or support workers and other professionals when it’s needed. Members of these support networks can rest assured their loved ones are able to enjoy greater freedom and independence enabled by GenieConnect®.

Older man using a Genie with care worker

REMOTE SUPPORT

Respecting users’ dignity with empowered care

GenieConnect® offers ways to improve communication and independence for people with learning disabilities in an increasingly digital world. For some users, this might be helping them get ready for the day, using reminders to take medication or to hydrate, cook independently and offer discrete methods to ask for help and support without fear of discrimination or feeling inadequate.

FULLY SUPPORTED

Dedicated customer care team

We are committed to providing excellent customer care through a dedicated team of knowledgeable and approachable remote care experts. Our customer care team will support care providers to maximise the benefits of the GenieConnect ecosystem, assisting in everything from setup to second line support.

Customer care supporting care managers
Companion app and GenieConnect to take water

BUILDING TRUST

Reassuring families 

GenieConnect® is playing a critical role in keeping families connected, providing peace of mind and reassurance that care is regularly being received. From receiving updates on medication to notes and details of visits through the companion app, it also improves transparency and trust between care providers and clients. 

OPERATIONAL EFFICIENCIES

Better care delivery

A simple Care Portal and Companion App to deliver accessible connected services to adults in their homes. The GenieConnect® ecosystem enables operational teams to allocate remote visits to social workers, connect with community services and automate health reminders to each user using their dedicated portal and app.

Care delivery and care support

The Revolution has begun

Are you ready?

New features are being added all the time. Additional services such as enhanced entertainment, benign welfare monitoring and alerting services will be added to continuously improve the service.

GenieConnect® is an innovative solution, designed to provide greater independence, life choices and accessibility to people with learning disabilities to ultimately enhance quality of life.

Be the pioneer who wants to shape the future of care delivery

Book a demo with our team today or request access to the 4-minute taster video

You will learn:

  • 5How GenieConnect® will benefit your clients and workforce
  • 5How to use the Care Portal to quickly set up the team, assign Remote Care visits, and schedule healthcare checks
  • 5The simplicity of the Companion App for the care worker, health and social care providers, family and friends
  • 5Older adults experience of GenieConnect® and how they use the digital companion daily

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General FAQs

GenieConnect® can transform your business and help you stand out from your competition

Work with Service Roboticsto be part of the revolution to deliver better-connected healthcare solutions in the residential and domiciliary sector.

How will this GenieConnect® benefit my business?

Service Robotics Ltd (SRL) has developed GenieConnect®, a revolutionary ecosystem to help older adults live independently in their homes while reducing the demand for health and social care. A social care provider can benefit from new opportunities for remote care, new data sets, reduce care worker overwhelm and improve operational performances.

What other support can Care Providers offer?

With the help of the GenieConnect® care portal, Care Providers can support with additional care support services. Users can access Remote Care calls by simply asking Genie to connect with the Care Centre, where any questions or issues can be addressed by a human agent, who is also available for companionship.

What if the user struggles with technology. Is that a problem?

GenieConnect® is easy to use by either voice command or touch screen input. The user doesn’t need to be technologically savvy to use the GenieConnect® service. If the user forgets the voice commands, Genie can be asked to show a list of links to a video on using its features. We include how-to guides for the care team to help the user. If there is further assistance, we have a 2nd line support team available to assist.

How secure is the user's privacy?

GenieConnect® is smart but not intrusive. Genie only wakes up when the wake word is spoken and deals with many requests locally. Data or recordings are not sent to the Cloud, unlike most smart speakers, until a specific action requires it, so the user can relax knowing that GenieConnect® is not eavesdropping.

Can GenieConnect® help with appointment reminders?

GenieConnect® reminds the user when it is time to take medication or other appointments. The user, family or carer can set reminders using the companion app, care portal or directly to Genie.

As a Care Provider, how can I offer GenieConnect® as a service?

Please speak with a team member by booking a demo on our website, or contact us directly. We will guide you through the value of GenieConnect®, including the care portal, companion app and Genie’s features.

Who can I contact if I have issues with GenieConnect®?

Please contact Service Robotics Ltd through the Contact Form on the website

We will answer your enquiry as soon as possible

How does the carer connect with the GenieConnect® user?

The care portal allows the carer to schedule and execute Remote Care visits, medication reminders and health check-ins from the office. The care portal works in parallel with the companion app to deliver better care services on the go such as welfare and companionship video calls, and daily carer updates ahead of visits.

How does GenieConnect® help to reduce loneliness?

With GenieConnect®, the user and their family can communicate using video calling, free of charge, whenever they wish. With a companion app friends, family or carers can make or receive calls with the user and share content such as pictures or music.