Support Framework

We understand your challenges in the fast-paced world of local authorities and care providers. That’s why our commitment extends beyond providing a groundbreaking technology platform — we’re here to support you at every step.

Support service by Service Robotics

“The team at Service Robotics Ltd played a vital role in our success with residents using GenieConnect®” Cornwall Housing

Genie demonstration and training

Step 1: Identify

We help you to identify tasks that recipients can independently manage. We believe in empowering people to take charge of their well-being, fostering a sense of autonomy and control.

Step 2: Evaluate

Our approach involves a meticulous evaluation of your current tasks, identifying areas that could be automated through the implementation of remote care. You will discover the potential cost savings across each care service, unlocking efficiency without compromising the quality of care.

Step 3: Review

Before implementation, we conduct a thorough review of your workforce readiness and funding streams. Benefit from the shared experiences of our existing partners who have successfully embraced remote care. Receive a personalised service demonstration and implementation plan, setting the stage for a seamless transition.

Step 4: Implement

We will support you with implementing a remote care model using GenieConnect®. Our full wrap-around training and customer support ensure your teams and recipients are well-prepared.

Participate in workshops, access training materials and guides, and enjoy continuous customer care support with our efficient ticket process.

Utilise bespoke reporting tools and engage in frequent data digest meetings to monitor progress.

Step 5: Impact 

Experience the transformative impact on your care teams as they gain the capacity to deliver more meaningful, personalised care. Through our comprehensive process, you’ll be able to extend your care services to more people efficiently.

As an additional resource, we provide a Digital Support Worker for ongoing recipient support, promoting the widespread adoption of remote care.

Man doing Genie training
GenieConnect® Best Practice Forum png

We Go One Step Further…

Our customers get a unique opportunity to learn from other councils and peers who have successfully implemented the GenieConnect® care delivery platform. This event fosters the exchange of valuable insights, strategies, and experiences, enabling you to maximise the benefits of GenieConnect®

Talk to our friendly UK team today about our reliable remote care service that improves health management and emotional wellbeing outcomes for your communities.

Care delivery platform
  • 5Meet GenieConnect® and see it in action!
  • 5Hear our GenieConnect® success stories from existing partners such as Shropshire County Council and get funding advice.
  • 5Find out how the easy-to-use Care Portal and Companion App technology works for care providers, family and friends.