Using Genie’s video-calling capabilities, Care Providers can conduct a proportion of their care visits virtually. For example, 15-minute medication compliance visits could be completed by a video call with some individuals. Video calling allows for easily accessible contact, companionship, support and advice to the user. Daily check-ins using Genie’s mood sensing capabilities provide carers, family, and friends with insight into how the user feels today whilst maintaining the users’ independence.

With GenieConnect®, the user and their family can communicate using video calling, free of charge, whenever they wish. Friends and family or carers are able to load a companion application on their phone or tablet that allows them to make or receive calls with the user and to share content such as pictures or music etc. If the GenieConnect® user allows it, these companions can also schedule appointments, set reminders and alarms for the GenieConnect® user.

Along with video calling to family, friends and carers, GenieConnect® includes a range of entertainment services such as Radio channels, information services such as daily weather updates and the time.

The care portal allows the carer to schedule and execute Remote Care visits, medication reminders and health check-ins from the office. The care portal works in parallel with the companion app to deliver better care services on the go such as welfare and companionship video calls, and daily carer updates ahead of visits.

With the help of the GenieConnect® care portal, Care Providers can support with additional care support services. Users can access Remote Care calls by simply asking Genie to connect with the Care Centre, where any questions or issues can be addressed by a human agent, who is also available for companionship.

GenieConnect® is easy to use by either voice command or touch screen input. The user doesn’t need to be technologically savvy to use the GenieConnect® service. If the user forgets the voice commands, Genie can be asked to show a list or links to a video on how to use its features.

GenieConnect® is smart but not intrusive. Genie only wakes up when the wake word is spoken and deals with many requests locally. Data or recordings are not sent to the Cloud, unlike most smart speakers, until a specific action requires it, so the user can relax knowing that GenieConnect® is not eavesdropping.

GenieConnect® reminds the user when it is time to take medication or other appointments. The user, family or carer can set reminders using the companion app, care portal or directly to Genie.

Please speak with a team member by booking a demo on our website, or contact us directly. We will guide you through the value of GenieConnect®, including the care portal, companion app and Genie’s features.

If your question is urgent you can call Service Robotics Ltd on 0117 428 5770.

With GenieConnect®, the user and their family can communicate using video calling, free of charge, whenever they wish. With a companion app friends, family or carers can make or receive calls with the user and share content such as pictures or music.

GenieConnect® is a digital companion for Remote Care to help older adults live independently for longer while reducing the impact of loneliness. Allowing the user to connect with friends, family and carers from the comfort of their home using video calls, health check-ins and medication reminders.

GenieConnect® is a business-to-business offering. With the support of health and social care providers, older adults are fully supported and have companionship with the care provider.