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Meet GenieConnect®

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GenieConnect® enables the delivery of more flexible and better-quality care to combat loneliness and isolation of older adults, enabling independent living and reducing demand on our health and social care providers.

Are you are care provider? Book a demo to meet GenieConnect®

The challenges within the social care system can lead to older adults being isolated, and social care workers overwhelmed. A fresh approach to social care is essential to addressing these challenges.

Through GenieConnect®, health and social care providers are discovering a new way to deliver light touch, remote, home care solutions that can bridge the gap between resource and demand, improving operational and financial performance whilst delivering high quality care.  

We call it Remote Care

“Finding proven methods of delivering some care remotely is game-changing for the care industry. By doing this, we are enabling care workers to do what they tell us they want; to deliver more and better care”

Rob Parkes, CEO

Our Awards and Shortlists

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GenieConnect® Ecosystem

Putting older adults at the heart

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The GenieConnect® ecosystem is leading the future of remote care by:

GenieConnect remote care video calls with care worker

REDUCING LONELINESS

Cultivating a sense of belonging

GenieConnect® assists older adults at greatest risk of loneliness with remote care services using a digital companion robot. Its supports social interactions with virtual video calling via the companion application, and connects to family members, carers, healthcare services and other Genie users.

TAKING CARE OF OUR CARE WORKERS

New opportunities to match demand

GenieConnect® offers light touch remote care services using a simple care portal to deliver accessible, connected services to older adults in their homes. These services enable quality care, and improve operational and financial performance for social care providers while reaching more older adults from the comfort of the carer’s home or office. GenieConnect® removes the travel demand on carers, and delivers peace of mind, flexible working and career fulfilment.

Care worker using GenieConnect Care Portal from home
Care worker using GenieConnect Care Portal from home

TAKING CARE OF OUR CARE WORKERS

New opportunities to match demand

GenieConnect® offers light touch remote care services using a simple care portal to deliver accessible, connected services to older adults in their homes. These services enable quality care, and improve operational and financial performance for social care providers while reaching more older adults from the comfort of the carer’s home or office. GenieConnect® removes the travel demand on carers, and delivers peace of mind, flexible working and career fulfilment.

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SAFE, STIMULATED & PROTECTED

Respecting the dignity of older adults

Keeping older adults home for longer reduces care demand, family worries and, importantly, respects their dignity. The GenieConnect® ecosystem enables discrete care using Genie the robot for the older adult, the companion app for the family and care worker and the central care portal for the care manager.

OPERATIONAL PERFORMANCE

Better care delivery

A simple care management portal and companion app deliver accessible connected services to older adults in their homes. The GenieConnect® ecosystem enables operational teams to allocate remote visits to carers, connect with community services and automate health reminders to each user using their dedicated portal and app.

Care Portal and Companion App with GenieConnect
Care Portal and Companion App with GenieConnect

OPERATIONAL PERFORMANCE

Better care delivery

A simple care management portal and companion app deliver accessible connected services to older adults in their homes. The GenieConnect® ecosystem enables operational teams to allocate remote visits to carers, connect with community services and automate health reminders to each user using their dedicated portal and app.

Care delivery and care support

NEW DATA

Supporting evidence-based decisions

Unique anonymised data sets from GenieConnect® users will allow us to break through adoption barriers and will drive the revolution in Technology Enabled Care (TEC).

FULLY SUPPORTED

Dedicated customer care team

We are committed to providing excellent customer care through a dedicated team of knowledgeable and approachable remote care experts. Our customer care team will support care providers to maximise the benefits of the GenieConnect® ecosystem, assisting in everything from setup to second line support.

Customer care supporting care managers
Customer care supporting care managers

FULLY SUPPORTED

Dedicated customer care team

We are committed to providing excellent customer care through a dedicated team of knowledgeable and approachable remote care experts. Our customer care team will support care providers to maximise the benefits of the GenieConnect® ecosystem, assisting in everything from setup to second line support.

Companion app and GenieConnect to take water

BUILDING TRUST

Reassuring families 

GenieConnect® is playing a critical role in keeping families connected, providing peace of mind and reassurance that care is regularly being received. From receiving updates on medication to notes and details of visits through the companion app, it also improves transparency and trust between care providers and clients. 

“Genie asks me how I am feeling and it feels like someone is present here”

GenieConnect® User

“It is nice to be able to speak to and see someone. The video allows me to see the user and check that they are in good health”

Care Manager

“Video calling makes me feel a lot better, seeing mum's face and giving reassurance that they are okay. I could see mum rather than just a phone call. I can’t always tell how she is with just hearing her voice”

GenieConnect® Companion

“It’s very homely. The eyes coming on makes it seem like someone is in the house with me”

GenieConnect® User

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Understand how GenieConnect® can help you

I’m a Domiciliary Care

Provider

Domiciliary care manager

GenieConnect® supports social care to provide better care services, reduce operational costs and help overworked carers.

I’m a Local Authority

Manager

Local authority care manager

GenieConnect® supports local authorities new opportunities to provide better care services, improve reablement/rehabilitation and the NHS People Plan. 

I’m a Care

Worker

care worker at the door

GenieConnect® removes the glass ceiling on care by reducing the challenges of travelling from home to home. Using dedicated in-home technology, high quality care, carer fulfilment, peace of mind, and workplace flexibility can all be achieved. 

I’m a Family

Member

family seeking care provider support

The power of GenieConnect® works with the care providers as it unlocks the suite of services. Reach out to your local care provider and enquire if they offer Remote Care services

I’m an Older

Adult

older adult for care

The power of GenieConnect® works with the Care Providers as it unlocks the suite of services. Reach out to your local care Provider and enquire if they offer Remote Care services

The Revolution has begun

Are you ready?

Addressing the impacts of loneliness and care worker overwhelm are some of society’s biggest challenges. This is not the responsibility of one organisation, but rather a collective role many industry providers can all play to shape better quality care.

Be the pioneer who wants to shape the future of care delivery

Book a demo with our team today

You will learn:

  • 5How GenieConnect® with benefit your clients and workforce
  • 5How to use the Care Portal to quickly set up the team, assign Remote Care visits, and schedule healthcare checks
  • 5The simplicity of the Companion App for the care worker, health and social care providers, family and friends
  • 5Older adults experience of GenieConnect® and how they use the digital companion daily

BOOK A DEMO

What GenieConnect® Users Have to Say

Meet Margaret

GenieConnect® User

Genie asks me how I am feeling, and it feels like someone is present here”

Challenges

  • MIncreased loneliness
  • MSon unable to visit often

Wins

  • NHealth check-ins
  • NRegular calls with her Son

Meet Michael

Care Manager

The possibilities are literally endless, we’re excited to be at the forefront of innovation using technology to keep people connected and help bring the next revolution to our sector.

Challenges

  • MScarce resources
  • MDigital inequalities

Wins

  • NBetter care delivery
  • NFaster adoption rate

Meet Alan

Son

I have tried to get dad to use his iPad for Facetime, but he struggles with all the different buttons – Genie is easy for him to use and he knows how to use it

Challenges

  • MJob with long hours
  • M Feeling guilty

Wins

  • N Regular contact
  • N Trusts care provider

Catch up on the latest news

No jab, no job. A solution for the unvaccinated care workforce

No jab, no job. A solution for the unvaccinated care workforce

The UK government is passing regulations mandating Covid-19 vaccinations for care workers. A policy that will make profound shortage of care workers worse. The deadline for residential care workers to be double vaccinated is the 11th of November under the government’s...

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Caremark Cheltenham tackle loneliness with technology

Caremark Cheltenham tackle loneliness with technology

Caremark Cheltenham launched the GenieConnect® service on 9th April 2021 to help combat loneliness by delivering more and better quality-care to their users.British Red Cross research highlights the huge impact of the pandemic on loneliness – it states, "41% of UK...

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ITV News Videos

ITV News Videos

ITV news reported our latest update on GenieConnect®. It is our mission to enable the delivery of more flexible and better quality care to combat loneliness within older adults whilst reducing demand on our health and social care providers. Watch here:Somerset and...

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