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Meet GenieConnect®

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We are tackling the social care crisis and combating loneliness, enabling older people and adults with learning disabilities in our communities to live independently, feel more connected and with better mental health and wellbeing.

The Loneliness Epidemic

Discover how GenieConnect® is combating loneliness for older adults and people with learning disabilities

GenieConnect® is for local authorities and care providers focused on doing the right thing for the people in their communities who help older people and people with learning disabilities live independently, providing peace of mind to their families.

We are a purpose-driven business using tech to tackle the social care crisis that provides companionship and communication through our companion robot, Genie, to improve the quality of life for loved ones.

With a passion for providing accessible, inclusive and people-centred care for those who need it. Unlike other apps, smart speakers and technology care solutions don’t preserve our privacy and can be costly or hard to use.

Because we believe everyone in the society deserves to live happily at home for as long as they can wish to.

“Finding proven methods of delivering some care remotely is game-changing for the care industry. By doing this, we are enabling care providers to do what they tell us they want; to deliver more and better care”

Rob Parkes, CEO

Our Awards and Shortlists

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AXA award robotics in healthcare
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GenieConnect® Ecosystem

Putting companionship at the heart

GenieConnect Ecosystem robot computer phone

The GenieConnect® ecosystem is leading the future of remote care by:

DIGITAL EQUALITY

Enabling connected communities

We now live in a digital first world where many daily tasks are now done using technology for example, online shopping, banking and social media. However, older adults and people with learning disabilities often struggle to access and use digital tools. This is where we come in.

GenieConnect® aims to safely break down these barriers with a simple user interface, engaging content and easy connections to friends, family and professional support.

Young adult using Genie
GenieConnect remote care video calls with care worker

REDUCING LONELINESS

Cultivating a sense of belonging

GenieConnect® assists adults at greatest risk of loneliness with remote care services using a digital companion robot. Its supports social interactions with virtual video calling via the companion application, and connects to family members, carers, healthcare services and other Genie users.

TAKING CARE OF OUR CARE WORKERS

New opportunities to match demand

GenieConnect® offers light touch remote care services using a simple care portal to deliver accessible, connected services to adults in their homes. These services enable quality care, and improve operational and financial performance for social care providers while reaching more adults from the comfort of the carer’s home or office. GenieConnect® removes the travel demand on carers, and delivers peace of mind, flexible working and career fulfilment.

Care worker using GenieConnect Care Portal from home
Care worker using GenieConnect Care Portal from home

TAKING CARE OF OUR CARE WORKERS

New opportunities to match demand

GenieConnect® offers light touch remote care services using a simple care portal to deliver accessible, connected services to adults in their homes. These services enable quality care, and improve operational and financial performance for social care providers while reaching more adults from the comfort of the carer’s home or office. GenieConnect® removes the travel demand on carers, and delivers peace of mind, flexible working and career fulfilment.

Lady with Genie health check in happy

SAFE, STIMULATED & PROTECTED

Respecting the dignity of older adults

Keeping older adults home for longer reduces care demand, family worries and, importantly, respects their dignity. The GenieConnect® ecosystem enables discrete care using Genie the robot for the older adult, the companion app for the family and care worker and the central care portal for the care manager.

OPERATIONAL PERFORMANCE

Better care delivery

A simple care management portal and companion app deliver accessible connected services to adults in their homes. The GenieConnect® ecosystem enables operational teams to allocate remote visits to carers, connect with community services and automate health reminders to each user using their dedicated portal and app.

Care Portal and Companion App with GenieConnect
Care Portal and Companion App with GenieConnect

OPERATIONAL PERFORMANCE

Better care delivery

A simple care management portal and companion app deliver accessible connected services to adults in their homes. The GenieConnect® ecosystem enables operational teams to allocate remote visits to carers, connect with community services and automate health reminders to each user using their dedicated portal and app.

Care delivery and care support

NEW DATA

Supporting evidence-based decisions

Unique anonymised data sets from GenieConnect® users will allow us to break through adoption barriers and will drive the revolution in Technology Enabled Care (TEC).

FULLY SUPPORTED

Dedicated customer care team

We are committed to providing excellent customer care through a dedicated team of knowledgeable and approachable remote care experts. Our customer care team will support care providers to maximise the benefits of the GenieConnect® ecosystem, assisting in everything from setup to second line support.

Customer care supporting care managers
Customer care supporting care managers

FULLY SUPPORTED

Dedicated customer care team

We are committed to providing excellent customer care through a dedicated team of knowledgeable and approachable remote care experts. Our customer care team will support care providers to maximise the benefits of the GenieConnect® ecosystem, assisting in everything from setup to second line support.

Companion app and GenieConnect to take water

BUILDING TRUST

Reassuring families 

GenieConnect® is playing a critical role in keeping families connected, providing peace of mind and reassurance that care is regularly being received. From receiving updates on medication to notes and details of visits through the companion app, it also improves transparency and trust between care providers and clients. 

“Genie asks me how I am feeling and it feels like someone is present here”

GenieConnect® User

“It is nice to be able to speak to and see someone. The video allows me to see the user and check that they are in good health”

Care Manager

“Video calling makes me feel a lot better, seeing mum's face and giving reassurance that they are okay. I could see mum rather than just a phone call. I can’t always tell how she is with just hearing her voice”

GenieConnect® Companion

“It’s very homely. The eyes coming on makes it seem like someone is in the house with me”

GenieConnect® User

As seen in

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Understand how GenieConnect® can help you

I’m a Domiciliary Care

Provider

Domiciliary care manager

GenieConnect® supports social care to provide better care services, reduce operational costs and help overworked carers.

I’m a Local Authority

Manager

Local authority care manager

GenieConnect® supports local authorities new opportunities to provide better care services, improve reablement/rehabilitation and the NHS People Plan. 

I’m a Care

Worker

care worker at the door

GenieConnect® removes the glass ceiling on care by reducing the challenges of travelling from home to home. Using dedicated in-home technology, high quality care, carer fulfilment, peace of mind, and workplace flexibility can all be achieved. 

I’m a Learning Disability

Social Worker

Social Care Worker

GenieConnect® supports individuals with learning disabilities to enable increased independence

I’m a Family

Member

family seeking care provider support

The power of GenieConnect® works with the care providers as it unlocks the suite of services. Reach out to your local care provider and enquire if they offer Remote Care services

I’m an Older

Adult

older adult for care

The power of GenieConnect® works with the care providers as it unlocks the suite of services. Reach out to your local care provider and enquire if they offer Remote Care services

The Revolution has begun

Are you ready?

Addressing the impacts of loneliness, digital inclusion and care worker overwhelm are some of society’s biggest challenges. This is not the responsibility of one organisation, but rather a collective role many industry providers can all play to shape better quality care.

Be the pioneer who wants to shape the future of care delivery

Book a demo with our team today

You will learn:

  • 5How GenieConnect® with benefit your clients and workforce
  • 5How to use the Care Portal to quickly set up the team, assign Remote Care visits, and schedule healthcare checks
  • 5The simplicity of the Companion App for the care worker, health and social care providers, family and friends
  • 5Older adults experience of GenieConnect® and how they use the digital companion daily

BOOK A DEMO

What GenieConnect® Users Have to Say

Meet Margaret

GenieConnect® User

Genie asks me how I am feeling, and it feels like someone is present here”

Challenges

  • MIncreased loneliness
  • MSon unable to visit often

Wins

  • NHealth check-ins
  • NRegular calls with her Son

Meet Michael

Care Manager

The possibilities are literally endless, we’re excited to be at the forefront of innovation using technology to keep people connected and help bring the next revolution to our sector.

Challenges

  • MScarce resources
  • MDigital inequalities

Wins

  • NBetter care delivery
  • NFaster adoption rate

Meet Alan

Son

I have tried to get dad to use his iPad for Facetime, but he struggles with all the different buttons – Genie is easy for him to use and he knows how to use it

Challenges

  • MJob with long hours
  • M Feeling guilty

Wins

  • N Regular contact
  • N Trusts care provider

Catch up on the latest news

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Robots have a positive effect on independent living

As part of this year’s Mental Health Awareness week focusing on combating loneliness, we partnered with Cornwall Housing to promote the positive effect GenieConnect® can have on people living independently. Cornwall Housing Ltd has signed a 12-month deal with us to...

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Perran Bay Care Home boosting companionship with technology

Perran Bay Care Home boosting companionship with technology

British Red Cross research highlights the huge impact of the pandemic on loneliness – it states, "41% of UK adults feel lonelier since the start of lockdown and millions are going a fortnight without having a meaningful conversation".  The COVID-19 pandemic has...

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