Support

GenieConnect® is always by your side

We’ve put together some frequently asked questions to help you find out more about GenieConnect and our services. If you’d like to ask us a question that has not been answered here please get in contact and let us know.

What is GenieConnect and what can it do for me and my family?

Service Robotics Ltd (SRL) has developed GenieConnect®, a revolutionary managed service to help older adults live independently in their own homes, by offering voice-enabled face-to-face human support through our visually appealing desktop Genie robot.  Our focus is first and foremost on loneliness alleviation, and secondarily on health and wellness management. 

How does GenieConnect help me connect with the outside world?

With GenieConnect®,  you and your family can communicate using video calling, free of charge, whenever you wish. Friends and family or carers are able to load a companion application on their phone or tablet that allows them to make or receive calls with you and to share content such as pictures or music etc. If the GenieConnect® owner allows it, these companions can also schedule appointments, set reminders and alarms for the GenieConnect® user.

What services can I access?

GenieConnect® includes a range of entertainment services as well as information services and access to online shopping and medical services.

What other support do you offer?

GenieConnect® is supported by a full service Care Centre, which users can access by simply asking the robot to call the care centre, where any questions or issues can be addressed by a human agent, who is also available for companionship.

I'm not very good with new technology, is that a problem?

The GenieConnect® robot is easy to use by either voice command or touch screen input. You don’t need to be technologically savvy to use the GenieConnect® service, as long as you can speak your request, GenieConnect® will do its best to do your bidding, whether its calling a loved one, friend or starting a radio program or opening an online book. If you forget the commands, you can ask the GenieConnect® robot and it will remind you with a list or links to video on how to use its features.

How secure is my privacy?

The GenieConnect® robot is smart, but not intrusive. The robot only wakes up when the wake word is spoken and deals with many requests locally. Data or recording are not sent to the “Cloud” unlike most smart speakers until a specific action requires it, so you can relax knowing that GenieConnect® is not eavesdropping.

My mum is a bit forgetful sometimes, can GenieConnect help?

GenieConnect® is useful and reminds you when its time to take medication, or other appointments. GenieConnect® gives you access to entertainment and information you can use, at your convenience.

When will the GenieConnect® service be available?

We expect to launch the commercial GenieConnect® service later in 2020. The service will be launched in collaboration with a number of partner companies in the healthcare, energy, telecoms, insurance and other sectors.

We also expect to launch a service through Local Authorities to provide social care using the GenieConnect® service.

In advance of the commercial launch we are conducting a number of pilots with selected users around the UK, to test the service and get it optimised for all users.

We are inviting participants in the “Pilot programme” and also encourage those interested in the commercial service to pre-order without obligation using the “Pre-order” form.

How do I order the GenieConnect® service?

Please complete the pre-order form on the Availability page of the website. There is no obligation on you to purchase. We will then contact you closer to our launch date with updated information and answer any questions you may have about the service.

How do I register for the Pilot programme?

If you or a family member are interested in becoming a Pilot user of the service, you can register your interest in the Pilot programme on the Pilot programme registration form. There is no obligation on you to participate. We will then contact you with more information about the GenieConnect® service and answer any questions you may have about the Pilot programme.

Who can I contact if I have questions about or problems with the GenieConnect® service?

Please contact Service Robotics Ltd through the Contact form. We will answer your enquiry as soon as possible and normally in no more than 2 working days.

If your question is urgent you can call Service Robotics Ltd on 0117 428 5770.