GenieConnect® is the first Remote Care service for older and vulnerable adults
BETTER QUALITY CARE
Preventing acute and long-term care by supporting remote and self-managed care across the health and social care sectors. Discreet in-home care, delivered through GenieConnect®, allows for video access to health services, carer check-ins and health reminders using the care delivery portal and companion application. GenieConnect® is beneficial to improve older adult reablement/rehabilitation through supporting their care needs from the comfort of their home.
Addressing social needs
According to the UK Campaign to End Loneliness, half a million older adults go at least five or six days a week without seeing or speaking to anyone at all. GenieConnect® ensures our older adults are digitally connected to their communities with a user-friendly interface and video call capabilities that is affordable and scalable.
TAKING CARE OF OUR CARE WORKERS
New opportunities to match demand
GenieConnect® offers light touch remote care services using a simple care portal to deliver accessible, connected services to older adults in their homes. These services enable quality care, and improve operational and financial performance for social care providers while reaching more older adults from the comfort of the carer’s home or office. GenieConnect® removes the travel demand on carers, and delivers peace of mind, flexible working and career fulfilment.
SAFE, STIMULATED & INDEPENDANT
Respecting the dignity of older adults
Keeping older adults home for longer reduces care demand, family worries and, importantly, respects their dignity. The GenieConnect ecosystem enables discrete care using Genie the robot for the older adult, the companion app for the family and care worker and the central care portal for the care manager.
Dedicated customer care team
We are committed to providing excellent customer care through a dedicated team of knowledgeable and approachable remote care experts. Our customer care team will support care providers to maximise the benefits of the GenieConnect ecosystem, assisting in everything from setup to second line support.
GenieConnect® is playing a critical role in keeping families connected, providing peace of mind and reassurance that care is regularly being received. From receiving updates on medication to notes and details of visits through the companion app, it also improves transparency and trust between care providers and clients.
Better care delivery
A simple Care Portal and Companion App to deliver accessible connected services to older adults in their homes. The GenieConnect® ecosystem enables operational teams to allocate remote visits to carers, connect with community services and automate health reminders to each user using their dedicated portal and app.
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GenieConnect® can transform your business and help you stand out from your competition
How will this GenieConnect® benefit my business?
What other support can Care Providers offer?
With the help of the GenieConnect® care portal, Care Providers can support with additional care support services. Users can access Remote Care calls by simply asking Genie to connect with the Care Centre, where any questions or issues can be addressed by a human agent, who is also available for companionship.
What if the user struggles with technology. Is that a problem?
How secure is the user's privacy?
Can GenieConnect® help with appointment reminders?
As a Care Provider, how can I offer GenieConnect® as a service?
Who can I contact if I have issues with GenieConnect®?
Please contact Service Robotics Ltd through the Contact Form on the website
We will answer your enquiry as soon as possible
How does the carer connect with the GenieConnect® user?
The care portal allows the carer to schedule and execute Remote Care visits, medication reminders and health check-ins from the office. The care portal works in parallel with the companion app to deliver better care services on the go such as welfare and companionship video calls, and daily carer updates ahead of visits.
How does GenieConnect® help to reduce loneliness?
With GenieConnect®, the user and their family can communicate using video calling, free of charge, whenever they wish. With a companion app friends, family or carers can make or receive calls with the user and share content such as pictures or music.